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1 bottleneck
Opsa limiting factor on the rate of an operation. A workstation operating at its maximum capacity becomes a bottleneck if the rate of production elsewhere in the plant increases, but throughput at that workstation cannot be increased to meet demand. An understanding of bottlenecks is important if the efficiency and capacity of an assembly line are to be increased. The techniques of fishbone charts, Pareto charts, and flow charts can be used to identify where and why bottlenecks occur. -
2 Ishikawa, Kaoru
(1915–89) Gen MgtJapanese academic. Originator of fishbone charts and champion of other quality control tools such as Pareto charts, as explained in Guide to Quality Control (1976). -
3 problem solving
Gen Mgta systematic approach to overcoming obstacles or problems in the management process. Problems occur when something is not behaving as it should, when something deviates from the norm, or when something goes wrong. A number of problem solving methodologies exist, but the most widely used is that proposed by Charles H. Kepner and Benjamin B. Tregoe. Steps in their problem solving process include: recognizing a problem exists and defining it; generating a variety of solutions; evaluating the possible solutions and choosing the best one; implementing the solution and evaluating its effectiveness in solving the problem. Various techniques can aid problem solving, such as brainstorming, fishbone charts, and Pareto charts.
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